We collect personal data in order to offer you better services: for example, optimizing our online shop, matching our products to customer needs or personalizing customer communication and offers. In this way you can find out about things that you are interested in and receive less advertising in total. By collecting personal data we can also simplify purchasing or customer services processes so that you get where you want to be faster.
Who is responsible?
Schmid Telecom Zürich, Binzstrasse 35, 8045 Zürich, Switzerland, with Company ID no.: CHE 497.940.239, is responsible for the collection and processing of your personal data in Switzerland.
Personal data we collect
We collect and process personal data in many different situations and for a variety of purposes. When you visit our web pages or stores, buy our products in a store or in our Online shop, contact our customer service, or communicate with us using any of the available channels we collect information to improve our service to you.
We also obtain data from third parties. In all cases, data obtained from external providers is treated with the same care and security as any other personal data we handle. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to all sections of the Schmid Telecom Zürich website, enjoy the advantages of the Schmid family and for us to respond to your queries or provide services to you.
The data we collect depends on what data is required to be able to provide a specific service. For example, we need name, address, payment information and other contact details to be able to deliver a product purchased in our Online shop.
How long do we retain your personal data?
We retain your personal data for as long as we consider necessary or appropriate in order to comply with valid legislation, or as long as it is necessary for the purposes for which it was collected.
We delete your personal data as soon as it is no longer needed.
How we use personal data?
We use the personal data that you have provided us with or the personal data we have collected, to provide you with the best possible service and shopping experience when searching for or buying a product or contacting customer service. We also use the data to analyse customer behaviour to optimize our stores, Online shop, marketing material and activities.
We may process your personal data for one or several purposes, for example:
- Product and customer services
- Communication with customers
- Competitions and organization of events
- Analysing customer behaviour
- Direct marketing
For all types of processing we make sure to define a clear purpose and to establish a legal basis for the processing of your data.